Admin staff has a very important role within the company. Administrative support professionals keep the company on track, making sure appointments are kept, travel is facilitated, correspondence is completed and sent out, and everyone is where they need to be. Admins need to be organized, to juggle many different tasks, and to excel in their role so executives can do their own jobs properly.
Regular reviews are essential to helping admin staff stay focused and motivated. However, it can be daunting to conduct mid-year reviews. These tips can help:
Ask employees how they think they progressed on their goals for the year:
Before you offer your own opinion, ask the admin candidate what they think about their job performance. You may find they believe they have excelled in a particular goal because they are prioritizing different aspects of their job or because they have a different perspective than you do. If there is a discrepancy in how they view their work versus what you want the focus to be, you can find this out so everyone will be on the same page going forward.
Focus on the positives and finding ways to improve:
Admins wear many different hats and there is a good chance the employee is doing at least something right. Focus on this first, and then provide concrete and constructive suggestions for improvement.
Focus on a few key areas:
Think about the most important job duties and job characteristics for admins in your office. These are the skills and abilities you most want to foster and they are the things that you should emphasize when you do a mid-year review.
If you have administrative employees who aren’t progressing, a mid-year review could help them get on the right track. However, it may be time to reconsider your hiring process as you bring in new admin workers. Vanguard Staffing can help you to find administrative workers who are going to do a great job from day one and who will constantly be looking for ways to improve the service they can provide to your organization. To learn more, give us a call today.